Help centre

Last updated 18 September 2026

The short answers to the questions the counter hears every day. Still stuck? Contact us and include your order token.

Ordering

How do I order? Browse the menu, add items, review the bill, confirm. You get a pickup token per canteen — show it at the counter and collect.
Can I order from two canteens at once? Yes — each canteen becomes its own order with its own token. Online payment applies per order.
Can I schedule for later? Yes, within canteen operating hours and the platform's advance window. Scheduled orders are prepared around your slot.
Something sold out after I added it? The confirmation screen re-checks availability and prices before anything is charged — unavailable items are flagged, never silently swapped.

How can I pay? At the counter (cash/UPI as the canteen accepts) or online via Razorpay — cards, UPI and netbanking, plus exact-amount QR at the counter.
My online payment failed but the order exists. Open the order page and pay again — the order stays pending until a payment is verified, and double charges are reconciled by the payment webhook.
How do refunds work? Cancelled online orders are refunded to source through Razorpay (5–7 working days depending on your bank). Counter orders simply aren't collected. Partial refunds are possible — the order timeline records exactly what was returned.
Does FoodieHub hold my money? No. Online payments settle to the canteen's wallet; counter payments never touch the platform.

Do I need an account to browse? No — menus, canteens and categories are public. You sign in to order.
I can't place orders. Suspended accounts can't start new orders but keep their history — contact support if you think that's a mistake.
Group orders? Join with a code, add your items, and the organiser's order carries everyone's lines.

How do we join? Apply here — the campus admin reviews every application, usually within a day.
When do we get paid? Online earnings accrue to your wallet per order; raise a settlement request any time and the admin pays out. See pricing.
What does it cost? A one-time joining fee, shown on the pricing page, 5% commission, charged on the food only and shown on your dashboard.